Privacy Policy

1. INFORMATION WE COLLECT

1.1 Information You Provide

When you use EZ Greetings, we collect information you provide directly:

• Account Information: Name, email address, password, phone number
• Billing Information: Payment method details (processed securely through Stripe)
• Contact Information: Names, phone numbers, email addresses, and dates for your greeting recipients
• Messages: Greeting content you create and schedule
• Communications: Messages you send to our support team

1.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Usage Data: Pages visited, features used, time spent, actions taken
• Device Information: Browser type, operating system, IP address, device identifiers
• Log Data: Access times, error logs, referring URLs
• Cookies: Session cookies for authentication and preference storage

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and maintain the Service
• Send greetings on your behalf to your specified recipients
• Process payments and manage subscriptions
• Respond to your support requests and communications
• Send service-related notifications (delivery confirmations, billing alerts)
• Improve and optimize the Service
• Prevent fraud and ensure security
• Comply with legal obligations

3. HOW WE SHARE YOUR INFORMATION

We do NOT sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information with:

3.1 Service Providers

• Payment Processing: Stripe (for billing and subscriptions)
• SMS Delivery: Telecommunications providers (to send text messages)
• Email Delivery: Email service providers (to send email greetings)
• Hosting: Cloud infrastructure providers (AWS)

3.2 Mobile Information Protection - NO THIRD-PARTY SHARING

CRITICAL PRIVACY COMMITMENT FOR SMS/MMS USERS:

We will NEVER share, sell, rent, or provide mobile phone numbers or SMS/MMS recipient contact information to third parties, affiliates, lead generators, or any external organizations for marketing or promotional purposes.

Mobile phone numbers collected through EZ Greetings are used SOLELY to:

• Deliver the specific greeting messages YOU have scheduled to YOUR designated recipients
• Send you account notifications (only if you provided your number and opted in)
• Provide customer support when you contact us directly

Your contacts' mobile information remains completely private and confidential. We do not:

• Share contact lists with any third parties
• Use contact information for our own marketing
• Sell or rent mobile phone numbers
• Allow affiliates or partners to access your contacts
• Use contacts for any purpose other than sending the specific messages you schedule

This protection applies to all mobile phone numbers in your account, including both your own phone number and the phone numbers of your greeting recipients.

3.3 Legal Requirements

We may disclose your information if required by law, subpoena, court order, or government request, or to protect our rights, property, or safety.

3.4 Business Transfers

If EZ Greetings is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. TELECOMMUNICATIONS COMPLIANCE

4.1 TCPA Compliance (SMS/MMS)

We comply with the Telephone Consumer Protection Act (TCPA):

• We only send messages on your behalf to recipients you designate
• You represent that you have consent from recipients to receive messages
• All messages include opt-out instructions
• We honor opt-out requests immediately
• We maintain opt-out lists and do not send to opted-out numbers

4.2 CAN-SPAM Compliance (Email)

We comply with the CAN-SPAM Act:

• Email headers are accurate and identify the sender
• Messages include valid reply-to addresses
• Unsubscribe mechanisms are provided and honored promptly
• Commercial emails are clearly identified as advertisements

5. DATA RETENTION

We retain your information for as long as your account is active or as needed to provide the Service. Specific retention periods:

• Account Data: Retained while account is active, deleted 90 days after account deletion
• Greeting History: Retained for 1 year for service quality and troubleshooting
• Billing Records: Retained for 7 years for tax and legal compliance
• Support Communications: Retained for 3 years

6. YOUR RIGHTS & CHOICES

6.1 Access & Correction

You may access and update your account information at any time through your account settings or by contacting us at privacy@ezgreetings.net.

6.2 Account Deletion

You may delete your account at any time. Upon deletion, we will remove your personal information within 90 days, except where retention is required by law.

6.3 Marketing Communications

You may opt out of promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us. Note that you cannot opt out of service-related communications.

6.4 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about data we collect and how we use it
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we don't sell data)
• Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at privacy@ezgreetings.net.

7. SECURITY

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Access controls and authentication requirements
• Regular security assessments and updates
• Secure payment processing via PCI-compliant providers

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. CHILDREN'S PRIVACY

EZ Greetings is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it immediately. If you believe we have collected information from a child under 13, please contact us at privacy@ezgreetings.net.

9. COOKIES & TRACKING

We use cookies and similar technologies:

• Essential Cookies: Required for authentication and basic functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how the Service is used

You can control cookies through your browser settings, but disabling certain cookies may affect Service functionality.

10. THIRD-PARTY LINKS

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

11. INTERNATIONAL USERS

EZ Greetings operates in the United States. If you access the Service from outside the US, your information will be transferred to and processed in the United States, which may have different data protection laws than your country.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Material changes will be communicated via email at least 30 days before taking effect. The "Last Updated" date at the top of this policy indicates when it was last revised.

13. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: